Course Content

Day 1

Team Building

• Role and responsibilities of the team leader as a facilitator, coach and coordinator
• Understand the limits of his/her own authority
• Understand the benefits of team working
• Understand the steps in team development
• Setting objectives, planning, informing, controlling and evaluating
• Understand the features of roles and responsibilities

Communication

• Listen effectively
• Plan and prepare effective briefings
• Conduct effective briefings/communications
• Understand fully the communication cycle
• Communicator competence questionnaire completed by each participant, reviewed by course trainers and feedback given

Day 2

Motivation

• Understand what motivates people, and use the motivational theories below to incentivise and stimulate their team
• Use recognition of achievement and positive feedback to optimise the team's performance
• The importance of creating a motivational environment

Problem Solving

• Anticipate potential problems
• Identify real causes of problems
• Involve appropriate team members in generating solutions

Decision Making

• Educate the candidate on alternative courses of action and the stages of decision making
• Select and implement appropriate solutions, using a structured decision making technique
• Handle issues effectively

Day 3

Time Management

• Identify and analyze the major "Time Thieves"
• Get SMART objectives and determine priorities
• Plam and schedule own activities - to achieve team goals
• Adapt plans to meet changing circumstance

Customer Relations Management

• Recognise the difference between internal and external customers
• Understand the "Customer - Supplier Relationship"
• Recognise differing expectations of various customer groups
• Manage customer relationships in order to maximise performance

Day 4

Planning Change

• Work targets to meet organisational and customer requirements
• Recognise team members and individual strengths
• Plan and schedule team activities
• Give clear instructions to meet performance standards

Key Performance Indicators

• Select relevant information for performance monitoring
• Maintain up-to-date information and report to management
• Monitor plan vs. actual
• Ensure monitoring system is understood by tem members
• Take corrective action and give constructive feedback

Finance for Non-Financial Managers

• Develop the "real cost per productive hour" figure for the individual process/enterprise
• Understand managers by product service
• Be able to identify potential loss makers

For information on future Supervisory Management courses check our schedule or call your local office now!