Course Content

Rapport Building Skills

• Learn to build and maintain good working relationships with others

Understanding Communication Styles

• Gain a thorough knowledge of different communication styles and establish the most effective communication styles for you

Personal Effectiveness in the Workplace

• Become more effective at work by recognizing and utilizing your abilities

Fairness and Equality in the Workplace

• Understand employment legislation and use this to maintain a positive work environment while supporting maximum productivity

Understanding Human Behavior Needs

• Learn about the needs of others that need to be fulfilled in order to get the best performance at work

The Power of Language Skills

• Become a master at using the most appropriate language when dealing with others

Giving and Receiving Feedback

• Get the skills to give feedback to others in a positive and professional manner and learn to have a positive attitude when receiving feedback

Managing Challenging Communication Situations

• Recognise the best way to communicate in a difficult situation and put this into practice
• Role play, group exercises

Communicating Through Written Work

• Learn to communicate effectively using written mediums

For information on future Communications and Interpersonal Skills courses check our schedule or call your local office now!