Frequently Asked Questions

What are the prerequisites?

No previous knowledge is assumed, although a basic knowledge of consumer relations may be of benefit

Who is it designed for?

For those that deal directly with customers and who work or would like to take up a position in customer services or a related role

Who certifies the course?

A FETAC Level 5 component certificate in Customer Service is awarded on successful completion of the 3 day workshop

What is the progression route?

Team Building and Leadership Skills, Selling Skills or Management Supervisory Skills Development

What is the duration?

The course runs for 3 full days from 9.30am - 5.00pm

Is there an exam to be taken?

Yes. Role play exercises, assignment, theory based exam

For information on future Customer Care courses check our schedule or call your local office now!