Course Content

Workshop 1

• Companies that do well know what they do well at and communicate it (whatever it is for them) clearly to customers, suppliers and employees

Workshop 2: Customerising

• Customer service is an attitude, customerising is what happens when that attitude is put into day-to-day practice
• Companies who take customer satisfaction to the level of customer delight ultimately may have to spend less on marketing. If you make it right, people come back. This workshop looks at innovative (and expensive) ways to make your customers happier than they've ever been

Workshop 3: Partnering

• Businesses that realise the full value of partnerships (key relationships with customers, suppliers, distributors and staff) tend to always have a greater resource base than those who do not
• This workshop focuses on networking with a purpose and looks at how to expand your business reach

Workshop 4: Personality

• Have you ever walked in the door of a business and decided immediately you didn't want to do business with them? Like people, every business has a personality of it's own. You run into it as soon as they answer the phone or you walk in their door. It even stands out in their advertising. This workshop helps the owner/manager to recognise the personality of the business and to improve how people see the business when and wherever they come into contact with it

Workshop 5: Competitiveness

• Competitive advantage comes from a variety of factors and impacts every aspect of the business
• This workshop looks at what businesses do to make themselves more competitive and the way they maintain success when everyone else is in a slump

Workshop 6: Systems

• At the end of the day it is all about information: how it's kept, tracked and evaluated. Companies who manage their information wisely find it easier to stay ahead of the market and to maintain their position as product leaders and role models in their sector

Course Includes:

• Reference library
• Modular format
• On-line support
• In-company visits

For information on future Six Steps to Business Success courses check our schedule or call your local office now!