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Course Content - Debt Collection by Phone

  • Getting prepared and checking debtor details
  • Reviewing terms agreed
  • Organising your desk
  • How to plan your debt collection call
  • A positive attitude is vital
  • During the call
  • Presenting a professional image
  • Effective communication skills
  • Dealing with stalls and excuses
  • How to persuade
  • Getting commitment
  • After the call and action steps needed
  • Record keeping and post call evaluation
CALL YOUR LOCAL OFFICE
FOR MORE INFO ON SPECIAL OFFERS, FREE COURSES & MONEY BACK GUARANTEE
 
MULLINGAR
Castle House,
Castle Street,
Mullingar,
Co. Westmeath,
t: 044 9349400
f: 044 9333298
mullingar@forustraining.ie
ATHLONE
Unit 5, Centre Court,
Blyry Industrial Estate,
Athlone,
Co. Westmeath.
t: 0906 465954
f: 0906 465954
athlone@forustraining.ie
NAAS
Forus House,
Dublin Road,
Naas,
Co. Kildare.
t: 045 901509
f: 045 876483
naas@forustraining.ie
 
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