Receptionist Skills

Become an exceptional receptionist quickly and easily

You will show your employer and your colleagues that you mean business after just 14 hours training

You will put yourself ahead of the rest and make your CV stand out in a competitive job market

Benefits of this Course

1. You will put pay increase and promotion on your horizon with this comprehensive course, customer made for you
2. On completion of this course you will be a pillar of confidence and charisma
3. Get the recognition you deserve in the workplace
4. Take a step on the ladder of success and reap the rewards of your hard work

Objectives

On completion of this course you will be able to:

1. State the role of a receptionist in the workplace and identify the functions of the job
2. Understand how best to manage the working environment and be up to date on legislation regarding health and safety in work, appropriate to their reception area
3. Extract information from sources accurately and efficiently
4. Maintain a manual and computerized diary of appointments and update changes as necessary
5. Communicate and interact with staff members, suppliers and customers using a varied range of skills
6. Use a telephone system effectively and adopt a good telephone manner
7. Operate a general computerized system and e-mail tasks necessary for a receptionist

"I had been working as a receptionist for a year before doing this course. I thought I knew it all! But this course was a real eye opener. I have improved my communication skills and my boss has noticed a more positive approach to my job" Karen-Anne Ryan

"When I finished this course I added everything I'd learned to my CV. I got numerous interviews from this and I had the luxury of choosing which job offer to accept! I really under-estimated what I would get out of this course and am so grateful to Forus!" Sara McEnright

"I felt that my confidence really improved during this course. I learned better techniques for dealing with complaints and better telephone skills. I would recommend the course to anyone who needs to improve their people skills! 100% a worthwhile course" Andrina Dempsey

"This course really covered everything! I'd been on similar courses before and didn't learn as much even from courses three times as long. I now manage my time and information much better. This course comes highly recommended" Karina Gerathy

For information on future Receptionist Skills courses check our schedule or call your local office now!